Shipping policy
Effective Date: August 9, 2025
At Adrenalize, we aim to get your order to you quickly and safely. This Shipping Policy explains how we process and deliver your purchases.
1. Order Processing Time
- Orders are processed within 1–3 business days after payment is confirmed.
- Orders placed on weekends or holidays will be processed on the next business day.
- Processing times may be longer during peak periods or promotions.
2. Shipping Rates
- Shipping costs are calculated at checkout based on your location and the weight of your order.
- From time to time, we may offer free shipping promotions — these will be clearly stated on our website.
3. Estimated Delivery Times
- UK Orders: 2–5 business days after dispatch
- International Orders: 7–21 business days after dispatch (times vary by destination)
Please note these are estimates and not guaranteed delivery dates.
4. Order Tracking
- Once your order has shipped, you will receive an email with tracking information (if tracking is available for your shipping method).
- Tracking updates may take up to 48 hours to appear after dispatch.
5. Delays and Responsibility
- We are not responsible for delays caused by customs, courier backlogs, or events beyond our control.
- Once your order is handed to the carrier, risk of loss passes to you.
6. Customs and Import Duties
- International orders may be subject to customs duties and import taxes, which are the responsibility of the customer.
- We have no control over these charges and cannot predict their amount.
7. Wrong Address or Failed Delivery
- It is your responsibility to provide the correct shipping address.
- If an order is returned to us due to an incorrect address or failed delivery, you will be responsible for reshipping costs.
8. Contact Us
If you have questions about shipping, email us at concierge@adrenalize.store